Privacy Policy

Last updated: 07 June 2026

1. Introduction

Welcome to SMART DPRD Musi Rawas. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, particularly regarding the WhatsApp notification feature.

2. Information We Collect

When you use the forms on our website that require sending messages via WhatsApp (such as complaint forms or E-Tamu registration), we collect the following information:

• Name: Used to greet you in the notification message.
• WhatsApp Number / Phone Number: Used exclusively to send notification messages through a third-party messaging platform (Meta/Facebook Application).

3. Use of Information

The name and WhatsApp/phone number data you provide are only stored for operational notification purposes (e.g., confirmation of complaint submission, complaint status updates, or guest registration confirmation). We do not use your data for marketing or promotional purposes, and we do not share it with third parties outside of the technical WhatsApp message delivery requirements mandated by the Meta system.

4. Data Security

We are committed to protecting your information. We implement technical and administrative security measures to prevent unauthorized access, alteration, or destruction of data.

5. Changes to the Privacy Policy

We may update this Privacy Policy from time to time in accordance with Meta's service policies and regulatory rules. Any changes will be announced on this page.

6. Contact Us

If you have further questions about this Privacy Policy, please contact us via email at smartdprd.mura@gmail.com.